Key Measurement Created by Scott Degraffenreid
The reason there are a lot of ineffective and contradictory strategies for addressing employee turnover is that nearly everyone is measuring the wrong thing. Headcount turnover alone is an extremely misleading measure.
Our research based on actual business performance, clearly indicates that the amount of experience lost is much more critical than the number of people. More importantly, experience relative to process complexity determines a business' capabilities.
Simply stated, the more complex the processes they can do and the more experience an employee has, the greater the loss when they leave the company. Because we use Social Network Analysis and Root Cause Analysis, we can locate key personnel and take measures to ensure we retain their knowledge and experience.