What Makes Millennials So Different?
Millennials are the new generation of workers born after 1982. They have grown up with personal computers, cable, music videos, video games and now search engines as daily interfaces. This has created actual physical changes in the way their brains work, revealed by functional M.R.I.’s.
Read the Article "The Millennials Are Coming"
Why Does Everyone Want to "Fix" Them?
Parents, educators and employers often perceive them as disloyal, apathetic, dysfunctional, illiterate, unwilling to be trained and refusing to be scheduled or instructed with traditional methods.
Read the Article "Myths and Realities About Millennials"
Video: "Myths and Realities About Millennials"
What is being observed is actually their ability to think in non-linear ways, their early recognition of corporate and educational “games” and that they see no need to be “educated” when the information they need is constantly changing and a click or two away.
Read the Article "Getting Gamers"
Why Do They Have So Much Potential?
They have been dubbed “Crash Test Geniuses©” because they aren’t afraid to “reboot” and learn faster from failure than anything else. This means that they feel no guilt about walking off the job if it doesn’t seem to be working.
It also means that they can and will take on market shifts, innovative problem solving and product creation without the fear of failure that paralyzes previous generations.
Where Can They Do the Most Damage?
The number one factor in improving the customer's experience and satisfaction is hiring and keeping the best employees. High employee turnover is a common complaint about Millennials. Losing customers is more costly than all forms of internal losses combined and employees will never do more for the customer than managers are doing for them. Add the high cost of training using traditional methods and you have a perfect storm scenario.